Payer / Sender Rights

Thanks for choosing Tipalti, Inc. You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at [email protected] or at +1 (650) 319-8999. You can also contact us for a written explanation of your rights. Tipalti, Inc. is liable for late or non-delivery of your transaction funds.

For Alaska Residents Only:

If your issue is unresolved by Tipalti, Inc. (650) 319-8999, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.

California

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Institutions at its toll-free telephone number, 1-800-622-0620, by e-mail at [email protected], or by mail at Department of Financial Institutions, Consumer Services, 1810 13th Street, Sacramento, CA 95811.

Colorado

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with
YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about
THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: [email protected]
website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida

Florida Office of the Controller

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Tipalti, Inc., NMLS Unique Identifier #1271971 (https://www.nmlsconsumeraccess.org/ ) at:

Office of the Commissioner of Financial Regulation
500 N Calvert Street, Suite 402
Baltimore, Maryland 21202
Phone: (888) 784-0136

New York

Tipalti, Inc. is licensed as a money transmitter and regulated by the New York Department of Financial Services located at:

One State Street
New York, NY 10004-1511

Tipalti, Inc. is located at:
1810 Gateway Drive, Suite 300
San Mateo, CA  94404

Tipalti may be contacted for questions or complaints at (650) 422-3393.
Unresolved consumer complaints may be mailed to the New York Department of Financial Services, Consumer Services Division.

Texas

After first contacting Tipalti, if you still have an unresolved complaint regarding the Tipalti’s money transmission activity, please direct your complaint to:  Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705 USA, 1-877-276-5554 (toll free), www.dob.texas.gov.

U.S. Consumer Financial Protection Bureau

Information for consumers is also available from the Consumer Financial Protection Bureau (CFBP), by phone 855-411-2372 or 855-729-2372 (TTY/TDD) or www.consumerfinance.gov